Legal

Kriky Terms and Conditions

These terms govern your use of the Kriky platform. Please read them carefully before registering or placing any bets. By creating an account on Kriky, you confirm that you have read, understood, and agreed to everything on this page.

Last updated: January 2025

Important: These Terms and Conditions ("Terms") form a legally binding agreement between you and Kriky. If you do not agree with any part of these Terms, you must not register an account or use the Kriky platform. If you have questions about anything here, contact us at [email protected] before proceeding.

01 Acceptance of Terms

By accessing or using the Kriky platform — whether through the website at kriky.org, the Kriky mobile app, or any other interface we provide — you confirm that you have read these Terms in full and that you agree to be bound by them. This agreement takes effect from the moment you complete registration.

These Terms apply to all users of the Kriky platform, including registered players, visitors browsing the site, and anyone who interacts with any part of the Kriky service. If you are using Kriky on behalf of another person, you confirm that you have the authority to bind that person to these Terms.

Kriky reserves the right to update these Terms at any time. When we make material changes, we will notify registered players by email or through an in-platform notification. Continued use of the platform after any update constitutes acceptance of the revised Terms.

02 Eligibility

To register and play on Kriky, you must meet all of the following requirements:

  • You must be at least 18 years of age. Kriky does not permit anyone under 18 to register, deposit, or play under any circumstances.
  • You must be accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law.
  • You must not be a current employee, contractor, or close family member of a Kriky employee or contractor.
  • You must not have been previously excluded or banned from the Kriky platform.
  • You must be acting on your own behalf and not as an agent for any third party.

Age Verification: Kriky takes age verification seriously. We may request documentation to confirm your age at any point. Accounts found to belong to players under 18 will be immediately closed and any funds returned to the payment source where possible.

By registering, you confirm that you meet all eligibility requirements listed above. Providing false information to circumvent these requirements is a serious breach of these Terms and may result in permanent account closure and forfeiture of any balance.

03 Account Registration

Each player may hold only one account on the Kriky platform. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited and will result in all associated accounts being closed.

When registering, you must provide accurate, complete, and current information. This includes your full legal name, date of birth, and a valid contact method. You are responsible for keeping this information up to date. Kriky is not liable for any issues arising from outdated or inaccurate account information.

You are solely responsible for maintaining the confidentiality of your account credentials. Do not share your password with anyone. Kriky will never ask for your password via email, chat, or phone. If you suspect that your account has been accessed without your authorisation, contact us immediately at [email protected].

  • Account credentials must not be shared with any third party.
  • You are responsible for all activity that occurs under your account.
  • Kriky reserves the right to suspend any account pending identity verification.
  • Accounts that show signs of fraudulent activity will be suspended without prior notice.

04 Deposits and Withdrawals

Kriky processes all transactions in Bangladeshi Taka (BDT). Deposits can be made via Bkash and Nagad. Kriky does not currently accept deposits via international credit cards, bank wire transfers, or cryptocurrency.

Deposits are credited to your Kriky account balance as soon as the payment is confirmed by the relevant payment provider. In most cases this happens within two minutes. Kriky is not responsible for delays caused by the payment provider's own processing times.

Withdrawal requests are processed by Kriky within one business day. Funds are returned to the same payment method used for the original deposit. Kriky does not transfer winnings to a different payment method than the one used to deposit.

  • Minimum deposit and withdrawal amounts are displayed in the cashier section of your account.
  • Kriky does not charge fees on standard deposits or withdrawals. Your payment provider may apply their own charges.
  • Withdrawals may be subject to identity verification before processing.
  • Kriky reserves the right to delay or decline a withdrawal if fraud or bonus abuse is suspected.
  • Funds in your Kriky account do not earn interest.

Payment Security: All payment transactions on Kriky are processed over encrypted connections. Kriky does not store full payment credentials on its servers. Your financial data is handled in accordance with our Privacy Policy.

05 Bonuses and Promotions

Kriky offers bonuses and promotional offers to eligible players from time to time. Each bonus or promotion is subject to its own specific terms, which will be clearly stated at the time the offer is presented. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms take precedence.

Unless otherwise stated, all bonuses are subject to wagering requirements before any associated winnings can be withdrawn. Wagering requirements, eligible games, and time limits will be specified for each offer.

  • Bonuses are available to one account per household, device, and IP address.
  • Kriky reserves the right to withdraw any bonus offer at any time without prior notice.
  • Attempting to abuse bonus offers — including through multiple accounts or coordinated play — will result in bonus cancellation and may result in account closure.
  • Bonuses cannot be transferred between accounts or exchanged for cash directly.

06 Gameplay Rules

All games available on the Kriky platform use certified random number generators (RNGs) to determine outcomes. Game results are final once confirmed by the system. Kriky does not and cannot alter game outcomes after a round has been completed.

In the event of a technical fault during a game round — such as a disconnection or server error — Kriky will attempt to resolve the round based on the game state at the time of the fault. If resolution is not possible, the stake for that round will be returned to the player's account balance.

  • Players are responsible for ensuring they have a stable internet connection before placing bets.
  • Kriky is not liable for losses resulting from a player's own connectivity issues.
  • Any attempt to exploit software bugs or glitches is prohibited and will result in account suspension.
  • Game history is logged and available in your account for review.

RTP Information: Return-to-player (RTP) percentages for all games are available in the game information section. These figures represent theoretical long-term averages and do not guarantee individual session outcomes.

07 Responsible Gaming

Kriky is committed to promoting responsible gaming. We provide tools to help players manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options. These tools are available to all registered players at no cost and can be activated through your account settings or by contacting support.

If you choose to self-exclude, your account will be suspended for the period you select. During this period, you will not be able to log in, deposit, or play. Kriky will also suppress any marketing communications to your account during a self-exclusion period.

Gaming should be enjoyable. If you feel that your gaming is no longer fun, or that it is causing financial or personal difficulties, please use our responsible gaming tools or reach out to our support team. You can find full details on our Responsible Gaming page.

  • Deposit limits can be set on a daily, weekly, or monthly basis.
  • Session reminders can be configured to alert you after a set period of play.
  • Self-exclusion periods range from 24 hours to permanent closure.
  • Kriky will never attempt to persuade a player to reverse a self-exclusion decision.

08 Prohibited Conduct

The following activities are strictly prohibited on the Kriky platform. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of any balance, and may be reported to relevant authorities:

  • Using automated software, bots, scripts, or any other tool to interact with the platform in a non-human manner.
  • Colluding with other players to gain an unfair advantage in any game.
  • Using the platform to launder money or conduct any other financial crime.
  • Providing false identity information during registration or verification.
  • Attempting to reverse, charge back, or dispute legitimate transactions.
  • Exploiting software bugs, errors, or vulnerabilities for financial gain.
  • Creating multiple accounts to claim bonuses more than once.
  • Accessing the platform using a VPN or proxy to circumvent geographic restrictions.

Anti-Money Laundering: Kriky complies with applicable anti-money laundering regulations. We monitor transactions for suspicious activity and are required to report certain transactions to relevant authorities. Large or unusual withdrawal requests may be subject to enhanced verification.

09 Privacy and Data

Kriky collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms. By registering on Kriky, you consent to the collection and use of your data as described in that policy.

Kriky uses your data to operate your account, process transactions, verify your identity, provide customer support, and comply with legal obligations. We do not sell your personal data to third parties. We may share data with payment processors and identity verification providers where necessary to operate the platform.

  • You have the right to request a copy of the data Kriky holds about you.
  • You may request correction of inaccurate data at any time.
  • Data retention periods are outlined in the Privacy Policy.
  • Marketing communications can be opted out of at any time via your account settings.

10 Account Termination

You may close your Kriky account at any time by contacting [email protected]. Upon closure, any remaining balance will be returned to your registered payment method, provided all verification requirements have been met and there are no outstanding bonus wagering obligations.

Kriky reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases involving:

  • Breach of any provision of these Terms.
  • Suspected fraud, money laundering, or other criminal activity.
  • Failure to complete identity verification within a reasonable timeframe.
  • Abusive or threatening behaviour toward Kriky staff or other players.
  • Inactivity for a period exceeding 12 consecutive months.

Where an account is closed due to a breach of these Terms, Kriky reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited.

11 Limitation of Liability

Kriky provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors at all times.

To the maximum extent permitted by applicable law, Kriky's total liability to any player for any claim arising from use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the claim.

  • Kriky is not liable for losses resulting from a player's own internet connectivity issues.
  • Kriky is not liable for indirect, consequential, or punitive damages of any kind.
  • Kriky is not responsible for the content or availability of any third-party services linked from the platform.
  • Nothing in these Terms limits liability for fraud, death, or personal injury caused by Kriky's negligence.

12 Changes to These Terms

Kriky may update these Terms at any time. When we make changes that materially affect your rights or obligations, we will notify you by email to your registered address or through a prominent notice on the platform at least 7 days before the changes take effect.

If you do not agree with any updated Terms, you should close your account before the changes take effect. Continued use of the Kriky platform after the effective date of any update constitutes your acceptance of the revised Terms.

Stay Informed: We recommend checking this page periodically to stay up to date with the current Terms. The "Last updated" date at the top of this page will always reflect when the most recent changes were made.

13 Contact Us

If you have any questions about these Terms, or if you need to raise a concern about your account or a transaction, please contact the Kriky support team:

  • Email: [email protected]
  • Response time: within 24 hours on business days
  • For urgent account issues, please mark your email subject line as "URGENT"

Kriky is committed to resolving all player concerns fairly and promptly. If you are not satisfied with the outcome of a support interaction, you may escalate your complaint by emailing [email protected] with the subject line "Formal Complaint" and a member of the management team will review your case.

Our Commitments

What These Terms Protect

These Terms aren't just legal text — they define the standards Kriky holds itself to for every player.

Fair Account Treatment

Every Kriky account is governed by the same rules. No player receives preferential treatment, and no account is closed without a legitimate reason clearly covered by these Terms.

Transparent Payments

Deposit and withdrawal rules are stated clearly. No hidden fees, no surprise deductions. What you deposit is what arrives in your balance, and what you withdraw is what reaches your Bkash or Nagad account.

Data Protection

Your personal information is collected only for legitimate purposes and is never sold to third parties. Full details are in our Privacy Policy, which forms part of these Terms.

Certified Fair Games

Every game on Kriky uses a certified RNG. Outcomes cannot be manipulated by the platform or by other players. The RTP for every game is published and accessible to all players.

Responsible Gaming Tools

Deposit limits, session reminders, and self-exclusion are available to every player. Kriky will never pressure you to reverse a responsible gaming decision or continue playing against your wishes.

Accessible Support

If something isn't right, you can reach the Kriky support team at [email protected]. Complaints are handled fairly, and escalation options are available if you're not satisfied with the initial response.

Ready to Play?

Agree to the Terms? Let's Get Started

Now that you know the rules, you're ready to join Kriky. Register your account, make your first deposit via Bkash or Nagad, and start playing today.